We will accept returns from customers for purchases sent back and received by us within 7 days of customer(s)’ receipt of the shipment on the following conditions:
- incorrect or defective item(s) delivered; and
- the item(s) returned to us is in its original condition.
We will extend a full refund for the price of any item that fulfills the above requirements. However, shipping cost for customer’s purchase will only be refunded if the return had been due to an oversight on our part.
In the event that the item(s)/parcel is undelivered and/or unclaimed by the customer from our courier company and the item(s)/parcel is returned to us, the customer shall have to bear the cost of shipment and handling charges to redeliver the item(s)/parcel.
You can only send your return item(s) to:
BORDERS Berjaya Books Sdn Bhd, Lot 16, Ground Floor, The Curve, Mutiara Damansara, No.6, Jalan PJU 7/4, 47800 Petaling Jaya, Selangor, Malaysia.
Should you have any enquiries regarding our Return Policy, please feel free to drop us a note via Enquiry Form (under Contact Us).